Refund policy

📄 Maiden's Rêve Returns, Exchanges, and Cancellation Policy

■ Returns and Exchanges Due to Damage, Incorrect Shipment, or Defective Items

🌟 Conditions for Return and Exchange

We accept returns and exchanges ONLY in the event of:

  • Delivery of a Defective Product (Damaged/Soiled)
  • Delivery of an Incorrect Item

In the unlikely event that your product is damaged, soiled, or an incorrect item was delivered, please contact us at the email address below within one week (7 days) of the item's arrival.

Email Address:

maidensreve.en@gmail.com

To process your return, exchange, or refund, please include the following details and attach photos (as specified in ① to ③ below):

  • Order ID
  • Purchaser's Name
  • Phone Number
  • Email Address
  • Reason for Return/Exchange
  • Photos of the relevant item:
    1. Photo clearly showing both the defective area and the product tag simultaneously.
    2. Photo showing the defective area in detail and clearly.
    3. Photo of the outer transparent plastic bag used for packaging.

(If the exterior packaging is damaged, please include a photo of the exterior damage. For incorrect shipments, only photo ① is required.)

※ Important Notes:

  • If the item is in stock, we will process an exchange. If it is out of stock, we will issue a refund.
  • Please be aware that returns, refunds, or exchanges are not accepted for outlet items or lucky bags (fukubukuro).
  • We cannot accept exchanges, returns, or refunds for items more than one week after arrival.

■ Conditions Where Returns/Exchanges Will NOT Be Accepted

We cannot accept returns or exchanges due to customer convenience, such as "the item was different from the image," "the size did not fit," or "a mistake was made in the order." We ask for your understanding in advance.

We also cannot accept returns or exchanges for items that fall under the following conditions:

  • Returns/Exchanges due to customer convenience (size, color, price, etc.).
  • Products that have been damaged, stained, or had odors transferred while in the customer's possession.
  • Products that have been used (beyond brief trying on), dry-cleaned, washed, or altered.
  • Products with the tags removed.
  • Wrinkles caused by shipping and packaging.
  • Products where more than one week has passed since the date of arrival.

※ Note on Wrinkles: Wrinkles caused by packaging are not considered defects. Please understand that this may occur due to the nature of the material.

■ Order Cancellation Policy

We do not accept cancellations, changes, or additions to an order once the order has been completed.

Since the shipping preparation process begins automatically immediately after an order is completed, we cannot accept any cancellation, modification, or addition to the order contents.